Book Endorsements

Acclaim for Wired and Dangerous

Wired and Dangerous wins a 2012 prestigious Axiom Award in the Sales/Service category over hundreds of titles nominated by publishers throughout North America.

The book also took the 2011 IPPY Award (Silver) in the Business Book category.  The award was given at the 2012 BookExpo Convention in New York in June.  It was chosen over titles nominated by the nation’s independent publishers.

Wired and Dangerous at one point was the #1 best-selling customer service book on  The book climbed to the top 25 best-selling business books on the 800CEORead/Inc. Magazine best-seller list.

“At Zappos, we found that the more we invested in customer service, the more loyal our customers became. Wired and Dangerous can help anyone interested in delivering happiness to today’s internet-empowered customer.”

Tony Hsieh, CEO of, Inc. and author of the #1 NY Times Best-selling author of “Delivering Happiness”

“…provocative insight, an irresistible page turnings look at the empowered customer.”

Lou Dobbs

“Bell and Patterson explain how to master the new service paradigm — a partnership between you and your customers. Their rich stories and practical advice will prepare you to give up the control needed to make these partnership covenants succeed.”

Charlene Li, co-author of the best-selling Groundswell; Fast Company selected her as one of the most creative business minds in the world.

“As Chip and John relay in this book, a good customer relationship is governed by honesty, caring, forgiving, lack of judgment, flexibility, and a willingness to try again. If leaders brought these values to the workplace the world would indeed be a better place….and customers would be happier too.”

Cheryl A. Bachelder, CEO, Popeyes Louisiana Kitchen
Wired and Dangerous should be mandatory reading for anyone with a customer! The only downside would be a reduction in the creation of viral YouTube Music videos!”

Dave Carroll, singer/songwriter and creator of “United Breaks Guitars”

“When you include your customers in your business you build an army that grows your business for you. Using their mouse, voice and influence they will become your greatest megaphone! Chip and John show how the new normal customer can create the prosperity all businesses desire.”

Jeanne Bliss, author of Chief Customer Officer and I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty

“This will be on the test: If you want customers to come and play in your backyard, read Wired and Dangerous and then deliver what Chip and John will teach you.”

Jim Blasingame, Host of the Small Business Advocate® Show