Ramen is a traditional Japanese noodle dish that, well prepared, is a highly desired delicacy. That is the backstory for the movie, The Ramen Girl. A young woman finds herself in Tokyo and wants to understudy a master ramen chef who speaks no English; she speaks no Japanese. He’s impatient and demanding; she works hard to be perfect. The climax of the movie (without giving away too much) happens when the frustrated chef takes the equally frustrated protégé to visit his mother, the person who taught him to be a great ramen chef.
Creating ramen, the mother tells the young women, is not about mixing ingredients in the proper proportion and cooking the broth at the right temperature. In order to make a dish that connects your heart to your customer’s heart, you must put your soul into the preparation and presentation, not just your smarts and sweat. It was a turning point. The woman lets go of her pursuit of precision and embraced the “from the heart” expression of spirit. Innovative service is like preparing ramen.
All of today’s wired and dangerous customers demand fast, frictionless, transparent service. Add to that your understanding of the fundamentals of your quality service. Bank customers want accuracy, hospital patients desire cleanliness, and airline passengers expect safety. Then, without losing sight of “the right ingredients in the broth,” put your energy into your customer’s needs and hopes.
Service is not about you it is about assisting another in a way the makes a difference while making an impression. Would your customers judge their experience with you as “unconditional or without limitations” service?
Be sure to check out Chip’s recent post.