Goodbye to a Wonderful 2019! Hello to a Fabulous 2020!


As 2019 draws to a close it is a time to reflect on all of the good that came from the past year and to express our sincere gratitude to all of those who helped make the year the very best it could be.


“Thank you!” These are arguably the two most powerful words in the English language. Customers love to hear and feel a sincere “thank you”. Imagine what would happen to your business if everyone increased their use of these two words with associates and customers. We have all heard “thank you” directed at us, knowing full well there was little sincerity behind it.  For today’s wired and dangerous customer we know that indifference is a killer and customers exit rapidly when they sense this attitude. Delivering great service means making sure that your entire organization communicates gratitude in a fashion that makes customers feel your authenticity.


What are you doing to deliver an authentic communication of gratitude to your customers, your family, your friends and everyone else who helped you make 2019 the best year ever?


As you look forward to the New Year remember that you create your own future. The winners are those who view every opportunity as a chance to turn lemons into champagne. As Chuck Berry said; “I’m thankful for each and every day. We never know when time is up.” Resolve to break your negative habits in 2020 and approach every day with an attitude of gratitude.


We sincerely thank all of our readers and especially our clients for their business, for following our writings and for being a part of our world. Our best wishes for a great holiday season as well as for a very happy and prosperous 2020!


Chip and John


P.S. Be sure to catch Chip’s recent post: