Take Their Breath Away

This ingenious, real-world guide explores a variety of exciting, creative customer experience ideas using examples from remarkable customer-centric organizations. The key to a successful enterprise is value-added service, but the secret to great customer service is surprising customers with a value-unique experience. Take Their Breath Away™ provides ideas and insights for all who want to create a stunning, mind-blowing customer experience.

A national best-seller!

An international best-seller!