Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes his presentations to meet unique organizational needs through a detailed background study and phone interviews to better understand specific audience challenges.
A world renowned authority on customer loyalty and service innovation, he has written over 400 articles for business journals and magazines. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. Dr. Bell is author of six national and international best-selling books including: Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Managers as Mentors, Take Their Breath Away and Wired and Dangerous: How Your Customers Have Changed and What to Do about It. His latest book, The 9 ½ Principles of Innovative Service, is an inspirational guide to providing remarkable service. His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine recently listed him among the top 30 thought leaders in America.